Applicable Hoste Policies


Accommodation Cancellations & Deposits

Deposits: For bookings of 3 or more room nights or should your booking exceed £750, a  non-refundable deposit of 25% will be charged.

The Hoste reserves the right to pre-authorise the credit card provided as guarantee, within the 5 days of arrival (14 days for cottages).

Cancellation policy:(We advise  you obtain personal insurance to cover you in case of cancellation)

• In the event of cancellation without 5 full days prior notice before the day of arrival (by 10 am), or on non-arrival, full charges will apply. Please note if booking a Luxury Cottage, we operate a 14 day cancellation policy and for group bookings of four rooms or more, the full amount will be chargeable if cancelled within 28 days of arrival.
• In event of premature departures, we will be obliged to charge for the full extent of the pre-booked stay.
• Any “No-Shows” will also be billed in full to the credit/debit card securing the reservation.

Dining Cancellations: For tables of six or more persons, in the event of cancellation without 24 hours’ notice prior to the day of arrival; or in case of non-arrival, a fee of £25 (twenty five pounds) per person will be charged to the credit card provided as guarantee.

Spa Cancellations: If you need to cancel your appointment, please call us 48 hours prior to your scheduled appointment, if cancellations are made within this time frame full charges will apply.

We strongly advice all guests to consider insurance to cover the unfortunate cancellation of their spa treatments.


Pets

Our hotel is pet friendly in selected bedrooms and chargeable at £15 per pet per night.

The Vine House is totally pet free.

The bar and the lounge welcome pets and our Conservatory area is perfect for dog friendly dining.

Our Front & Piano Restaurant and Garden Restaurant are pet free.


Smoking

As a legal requirement, we operate a non-smoking policy throughout all of our properties.

Designated outdoor smoking areas are available.


Car Parking

All of our properties have onsite complimentary car park and it is restricted to overnight residents only.
Please note that as we operate a first come – first served basis, we are not able to reserve nor guarantee any spaces. For further information on the village paid car park area, please click on the following link http://www.west-norfolk.gov.uk/Default.aspx?page=28028

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